Shipping FAQ

Can I change/cancel my order?

If you need to cancel or change an order, Please contact us as soon as possible: kittycactus83@gmail.com.

We process orders in 1-2 days, so depending on its stage we may be able to cancel/change it.

Once the order has been processed for shipping, it cannot be changed and you cannot be refunded. You must wait till the product arrives and return it to us in order to process the refund. 

 

Due to the fact that these products are sourced and shipped internationally from suppliers all over the world, Delivery times vary based on the source location and on your location. 

 If you live in the USA, your package will be shipped via ePacket which is a USPS service.  Delivery time is typically 10-15 days. Once your items reach the United States, you can check the USPS website for an estimated delivery date.

If you live outside of the US, we will do our best to ship your packages with full door-to-door tracking and you can use the tracking link we provide for you as well as the table below to get an estimated delivery time. Items typically take 30-50 days to arrive depending on the country.

Please note that if you ordered multiple products, those items may arrive in separate packages, if the items are from multiple different source locations.

Once shipped, your items will be trackable via your national shipping courier (USPS, Australia Post, Canada Post, etc).  You should receive an email containing your tracking info within a few business days of placing your order.

Please understand that our delivery timeframes are estimates, not guarantees.  The overwhelming majority of orders will be delivered within that time frame, but occasionally, orders may take a bit longer than that.

If you do not receive your shipping confirmation details, or if you have any other questions or concerns about your order, please don’t hesitate to contact us: sales@kitty-cactus.com